SHOAIB, Haneen. Customer Experiences: A New Perspective for Quality Services in Universities. The Arab Journal of Administration, Cairo, v. 41, n. 4, p. 279–296, 2021. DOI: 10.21608/aja.2021.206988. Disponível em: https://ajajournal.org/aja/article/view/259. Acesso em: 28 dec. 2025.