FAHIM, Marwa. The Relationship between Service Quality Dimensions and Customer Satisfaction in Public Service Organizations with Application to EgyptAir. The Arab Journal of Administration, Cairo, v. 39, n. 1, p. 229–258, 2019. DOI: 10.21608/aja.2019.27918. Disponível em: https://ajajournal.org/aja/article/view/448. Acesso em: 28 dec. 2025.