ZAAZOU, Zeinab Abbas. Measuring Public Service Quality and Attaining Customer Satisfaction in Egypt. The Arab Journal of Administration, Cairo, v. 45, n. 5, p. 353–362, 2025. DOI: 10.21608/aja.2024.308893.1686. Disponível em: https://ajajournal.org/aja/article/view/823. Acesso em: 28 dec. 2025.