MORSI, Shereen. Evaluation of E-service Quality and its Impact on Customer Satisfactions for Mobile Commerce Applications in Egypt. The Arab Journal of Administration, Cairo, v. 46, n. 1, p. 311–328, 2026. DOI: 10.21608/aja.2023.208530.1435. Disponível em: https://ajajournal.org/aja/article/view/875. Acesso em: 29 jan. 2026.