The Impact of SaaS Quality on Customer Satisfaction in the Egyptian Telecom Service Providers. The Arab Journal of Administration, Cairo, v. 44, n. 5, p. 309–320, 2024. DOI: 10.21608/aja.2024.227678.1528. Disponível em: https://ajajournal.org/index.php/aja/article/view/582. Acesso em: 12 jun. 2026.