Open-ended Questions and Mixed-mode Survey? A Comparison between Telephone Survey and Online Survey. The Arab Journal of Administration, Cairo, v. 43, n. 2, p. 387–396, 2023. DOI: 10.21608/aja.2021.63746.1047. Disponível em: https://ajajournal.org/index.php/aja/article/view/224. Acesso em: 12 jun. 2026.