The Impact of Servant Leadership on Improving Contextual Performance of Employees in Palestinian Local Authorities in Jericho and Jordan Valley Governorate “An Analytical Field Study”

Abstract

The study aimed to understand the impact of servant leadership on improving the contextual performance of employees in Palestinian local authorities in the Jericho and Jordan Valley Governorate. To achieve this goal, the descriptive-analytical method was used, with a questionnaire as the main tool for collecting data related to the study variables. For data analysis and hypothesis testing, the statistical programs SPSS V.25 and Smart PLS V.20 were utilized.
The field study conducted a comprehensive survey of all employees at various administrative levels in the local authorities of Jericho and the Jordan Valley, totaling 277 respondents. The study concluded that the local authorities under investigation generally focus on practicing servant leadership dimensions and contextual performance at a high level.
The results also showed that practicing servant leadership had a significant positive impact on improving the overall contextual performance dimensions. Additionally, the study revealed a significant positive impact of servant leadership practice on enhancing individual contextual performance dimensions, such as organizational commitment and organizational citizenship behavior.
The study recommended improving contextual performance by activating the dimensions of servant leadership in thought, behavior, and practice as an ongoing and integrated methodology in Palestinian local authorities.