The Impact of Leadership on Digital Transformation Success: An Applied Study at King Khalid Hospital, Tabuk Region, Kingdom of Saudi Arabia

Abstract

Due to the Corona virus crisis, digital transformation has gained great importance among institutions. As a result, they have multiplied their digitalization efforts. Managing a digital company has also become more complex as a result, particularly when it comes to implementing the multiple changes that must be made, such as changing the organization’s structure, culture, and strategic dimensions, as well as its processes and relationships with its stakeholders. Despite this, we still know very little about how leadership impacts digital transformation of companies, since leadership trends and their challenges have not yet been comprehensively discussed.
In order to fill this gap, we conducted a quantitative study, applied to a healthcare organization, to explain how leadership contributes to the success of complex digital transformations. As a result, this study confirmed the positive impact of leadership as expressed through the leader’s vision, driving cultural change, empowering employees, and effective relationship management in ensuring successful digital transformation.