Mediating IT Ambidexterity in the Relationship between Cloud Infrastructure Capabilities and Organizational Agility: Applied Study on IT Service Outsourcing Companies

Abstract

The study aimed to identify the impact of cloud infrastructure capabilities (CIC) on organizational agility (OA) considering IT ambidexterity as a mediating variable in outsourcing companies of IT services in the Smart Village in Cairo. For this purpose; The study's model and hypotheses are formulated in the light of previous relevant literature. Additionally, a questionnaire survey was used to collect primary data from 143 executive managers of these companies to test the hypotheses through Partial Least Squares- Structural Equation Modeling (PLS-SEM) by Smart PLS 3.2.9 software.
The study found that CIC (flexibility and integration) had a significant positive effect on both OA (Operating, Customer, Partnering Agility), and IT ambidexterity (IT Exploration and Exploitation). Moreover, the latter as a mediating variable has had a positive role in influencing the relationship between the CIC and OA of the companies under study.
Through Importance Performance Map Analysis (IPMA), the study also exhibited that both cloud infrastructure flexibility and IT exploitation were the most impacted on OA.