Green Supply Chain Management (GSCM) and its Impact on Improving Quality Services for Egyptian Pharmaceutical Companies

Abstract

The Green Supply Chain Management (GSCM) approach is one of the modern concepts, which is an important entrance for companies to improve their environmental performance and enhance their competitiveness, whether in product components or design, as well as during manufacturing and green packaging, during transportation and distribution, in addition to purchasing, warehousing, and green marketing. These activities are green supply chain management practices and activities. Whereas this study aimed to study and analyze the motives for applying green supply chain management practices for Egyptian pharmaceutical companies - and to determine the nature of the relationship between green supply chain management in its dimensions (green information technology, green manufacturing and packaging, green storage, green purchasing, and green marketing) and the quality of services for pharmaceutical companies Egyptian.
The study found that there is a direct relationship between all dimensions of green supply chain management and the quality of Egyptian pharmaceutical services, meaning that the greater the activation of green supply chain management, the higher the level of quality improvement of pharmaceutical services in the surveyed companies. The study found that the model is significant at a significance level of less than 0.05 for the independent variable and the dependent variable according to the results of ANOVA, which means the possibility of relying on the estimated results, as well as the possibility of generalizing the results of the sample to the population under study.