The Impact of Employees’ Practices on Their Job Excellence In the Government Excellence Award, Category of Super-distinction Emirate of Ras Al Khaimah, UAE

Abstract

The study aims at finding the impact of employees’ practices on their job excellence and obtaining the Government Excellence Award in the Emirate of Ras Al Khaimah, a category of super-distinction in the framework of: performance and achievement, initiative and innovation, continuous learning. To achieve the objectives of the study, the researcher used the quantitative and descriptive analytical approach, and developed the questionnaire as a tool for the study that consisted of (4) axes and (45) statements, sourced from: criteria of government excellence in the UAE that are in line with the criteria of the European Foundation for Total Quality (EFQM), the model of government leadership in the UAE, and standards Measuring the roles of the Government Excellence Award in Ras Al Khaimah and the appropriateness of the competition criteria for the distinguished employees who received the Super Excellence Award.

The study population consists of the distinguished employees who received the Government Excellence Award in Ras Al Khaimah, the category of the most distinguished, during the years from 2017 to 2020 AD, and their number reached (147) distinguished employees, and the study sample reached (83) employees, representing (56%) of the community under study. The data was processed through the statistical package program (SPSS).

The results of the study showed a high impact of the practices of the distinguished employees, which was attributed to them obtaining the Excellence Award, in the category of Super Excellence. While the results of the government leadership dimensions showed an average level, this indicates that the sample has an average degree of approval regarding the extent of the impact of the dimensions of the modified variables on job excellence. As for the results of the Government Excellence Award scale, the results showed a high level of award roles. Based on the results of the study, the researcher recommended employees to boost their self-confidence by seeking their own excellence and continuous improvement in providing government services. The leaders recommended placing employees among the priorities and offering motivation and appreciation initiatives for various job levels, and supporting distinguished employees by their participation in local and international competitions. The Government Excellence Award also recommended following up on plans to improve and develop human resources and their participation in excellence programs, developing government leaders, updating and reviewing the criteria for competition in the award.